PRODUCT DETAILS
Features：
Gimbal pan head High material aluminum pan head ARTCISE design 720° rotating panoramic pan head Lightweight design Convenient to carry Maximum load capacity 25KG Super telephoto lens Ideal for large shooting machines Multi-scene application .
✅ 【Ultra-stable gimbal pan head ideal for large photography machines】: The gimbal pan head has a high-material aluminum structure and reliable stability on top of a lightweight design. The height of the gimbal head is 210mm, freely adjustable. This large pan head is ideal for heavy super-telephoto lenses and large photography equipment. Very reliable towards stability.
✅ 【720 degree rotating panoramic pan head】: The panning base and vertical arm can rotate 720 degrees (horizontal and vertical), and you can quickly take the best shooting angle through simple operation, and it is recommended for those who want to take pictures from various angles.
✅ 【Wide range of compatible multi-scene free camera heads】: Applicable to various shooting equipment such as large telephoto lenses, cameras, SLR cameras, and digital
✅ 【Carbon pan head with ultra-high load capacity for multi-field scenery】: High-material aluminum structure, durable, stable, long-lasting, with a dead weight of only 0.99KG, a load capacity of more than 25 kg, and reliable load-bearing capacity. Aluminum swingarm optimizes flexibility for fast-moving subjects, unexpected movements, wildlife, and dynamic settings (wildlife, bird, sports, action scenes, etc.).
✅ 【One-year quality guarantee】: A one-year quality guarantee is included from the date of purchase. If there is any problem within the quality guarantee period, we will refund or resend it. Contact us and our staff will respond quickly Japanese. Please do not hesitate to contact us.
SHIPPING & RETURNS
Return & Refund
Thank you for shopping with artciseglobal.com,Please read our return policy carefully to understand how we process orders and handle returns.
1.Returns and Exchanges
1.1 Eligibility for Returns/Exchanges: We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
1.2 Return Process:
- Contact Customer Service: To initiate a return or exchange, contact our customer service team at support@artciseglobal.com with your order number and details of the issue.
- Return Authorization (if applicable): For eligible returns, we may provide you with a return authorization and instructions on how to return the item.
- Return the Item: Follow the provided instructions to return the item. Please include a copy of the original packing slip or order confirmation in the package.
1.3 Refund/Exchange Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.
1.4 Refund/Exchange Processing Time: If approved, your refund or exchange will be processed within 10 business days. Refunds will be issued to the original payment method.
2.Your package has been received:
1. Artcise Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Artcise is responsible for shipping the wrong item.
2.Customer's responsibility(Incorrect Order(size of item) or Unwanted Item).We need to deduct the shipping cost sent to you, we will provide a bill with shipping details
a. Unopened package(s) with its original receipt: You will receive a refund for your purchase price and pay us a 5% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping costs.
b. Opened package(s), unused, with its original receipt, with all original materials and packaging, undamaged: You will receive a refund for your purchase price, and pay us a 8% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping cost.
c. Opened package(s), used, unit no visible wear or damage, within 30 days of shipment with its original receipt, with all original packaging and materials except the Proofgrade Materials, undamaged: You will receive a refund for your purchase price, and pay us a 10% service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping cost.
If you are approved of our policy, your refund will be processed.
PS：The percentage of service fee mentioned above is based on the total price of goods, including tax and freight.Items must be sent back within 30 days of the delivery date.
3.Contact Us
If you have any questions about our shipping and return policy, please contact us at support@artciseglobal.com.
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